Tickets that don't get lost
One system for every service team. Staff see the number, the agent and the due date, agents connect to the PC right from the ticket, and team leads see the workload.
Features
What the module does
Teams and categories
IT, facilities, HR, accounting: each team has its own categories, leads and agents. Categories can be renamed and moved.
Kanban board
New, in progress, done. Agents take tickets themselves; leads assign several agents and see what is stuck.
Honest deadlines
The requester sets a wished date. If the agent can't make it, they propose a new date with a reason, and the requester accepts or declines.
Remote access
The agent sees the requester's computers and opens a remote session through MeshCentral without asking for the PC name on the phone.
Session recordings
Every remote session is recorded. Recordings play in a built‑in player, are never downloaded, and every view is logged.
Statistics and reminders
Reports by team and agent, due‑date reminders, notifications in the portal and by email. Attachments open right in the browser.
How it works
How a ticket flows
An employee files a ticket
They pick a team and category, describe the problem, attach files and set a wished date.
The team picks it up
An agent takes it, or a lead assigns it. The requester sees who took it and when.
Solved without phone calls
Questions go into the ticket thread, and if needed the agent connects to the computer remotely.
The requester confirms
The requester closes the solved ticket or reopens it. The whole history stays on the card.
Who it helps
Value for every role
Knows what's happening
Number, status, agent and due date are always visible. No need to call and ask.
Works faster
All tickets on one board, remote access in one click, history of similar cases at hand.
Sees the workload
Statistics by team and person, overdue tickets and the team's session recordings.
Questions
Common questions
Is HelpDesk only for IT?
No. Teams are created in settings: facilities, HR, accounting, legal. Each has its own categories, leads and agents.
Do I need a separate remote support tool?
The portal works with MeshCentral, a free remote management server installed on your network. Connections and recordings are available right from the ticket.
Who can watch session recordings?
The head of IT support sees all recordings; agents see only their own sessions. Every view is logged.
See also
Works together with
Your work computer, one click away
Employees see their work computer's status, wake or sleep it with one click and download a ready RDP file to connect.
Learn more →Local AILocal AI assistant
A language model on your server triages tickets, answers from your policies and summarises threads. No data goes to the cloud.
Learn more →ApprovalsDocuments follow a route, not a walk between offices
Approval routes by document type, versions and remarks, deputies during holidays, qualified CAdES signatures, a PDF approval sheet with a QR code and a document registry.
Learn more →Bring it all into one window
We'll show every module on a demo stand with sample data, walk you through the local AI pilot and talk through installing it in your infrastructure.